FAQ for myjocn
Frequently Asked Question About MYJOCN

About MYJOCN Jewelry

What does MYJOCN mean?

MYJOCN means your influence, confidence or personal charisma. MYJOCN turn your dreams into reality.

About Orders & Products

What types of metals do you offer?

We are specialized in 925 sterling silver, Brass/Copper, Stainless steel Jewelries.

Can l customized the LoGo on the products?

Some products can be printed LOGO, some can not, the specific depends on your customized products.

What packaging method do you have for choice?

Usually,we put the product into a PE bag and then put it in a carton.Also weaccept customized packing but there is a extra charge.

Does the unit price include shipping charges?

The unit price are based on EXW,do not include shipping cost.

How long is the production time?

Lead Time: 15-20 business days after receiving 30% deposit

Does your jewelry have nickel?

All of our products are nickel free except for plated products which contain small amounts of nickel,but not more than the standard.

Will your jewelry rust?

MYJOCN jewerlry are made of high-grade stainless steel,they don’t rust.

About Payment

What about the terms of payment

Payment Term: 30% deposit,70% balance before shipment.

About Shipping & Delivery

When will l receive my goods?

Delivery times vary according to where the customer is based.Of course,italso depends on whether we have stock, in short,the sooner you place an or-der,the faster we will ship. Items in stock are usually shipped within 2-3 business days.

Who are your logistical partners?

We work with FedEx.but you can choose other modes of transportation

About Returns & Exchanges

What is your return policy?

Only for stock products, custom products are not applicable.

If you aren’t totally satisfied with your purchase you can send your jewelry back for a full refund within 30 days of receipt.
Refunds will exclude shipping costs.
Customer will be responsible for return shipping costs.
Refunds will only be granted when returned items are in our possession.
All refunds will be credited to the original payment method.
Any items or orders that have minor adjustments and/or alterations will be charged a 30% restocking fee.

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